Compassion
Our Policies
Community Standards
RCA publishes clear community standards grounded in biblical principles of respect, stewardship, and service. All users must agree to the conduct policy at registration.
Policy Requirements:
- Requires honesty and respect in all interactions
- Prohibits harassment and exploitation
- Limits political campaigning and explicit content
- Requires transparency in listings, transactions, and professional representations
Expected Conduct
RCA maintains a respectful, faith-aligned environment where all members are expected to uphold biblical principles in their interactions and content. The policy requires honesty and respect, prohibits harassment and exploitation, limits political campaigning and explicit content, and requires transparency in listings, transactions, and professional representations.
Verification & Safety Policies
Background Checks & Verification
- Comprehensive background checks required for all "Helpers" providing services
- Identity verification for all users conducting transactions
- Professional credential verification for teachers and course instructors
- Ongoing monitoring of user activity for safety compliance
- Each Helper must complete a short verification process that includes reference checks, proof of experience, and optional background screening through RCA's third-party partner
Trust & Safety Protocols
- Two-factor authentication available for all user accounts
- Secure messaging system with content monitoring
- Real-time GPS verification for delivery and on-site services
- Emergency contact integration for high-risk services
- 24/7 reporting system for safety concerns
- GPS check-ins support deliveries and on-site work
- Emergency contact tools available for quick response
Financial & Refund Policies
Revenue Model & Fee Structure
- Resource Share Marketplace: 2–3% transaction and listing fees with optional visibility upgrades
- Creative Arts Gallery: 5% commission with premium placement and advertising options
- Helper & Gig Network: Premium subscription tiers and 1.5–10% service fees on paid engagements
- Educational Learning Hub: Course enrollments with 5% platform fee
- Canvassing & Campaign Support: Tiered participation fees and sponsorships
Financial Controls & Accountability
- Maintaining separate bank accounts for LLC and nonprofit entities
- Expenses exceeding set thresholds require two signatures
- Independent accountants conduct annual reviews
- Plans for full third-party audit once revenue reaches federal thresholds
- Adherence to Generally Accepted Accounting Principles (GAAP)
- Quarterly financial reviews and annual independent financial assessments
Privacy & Data Protection
GDPR & CCPA Compliance
- Platform infrastructure complies with recognized data protection standards
- Consistent with CCPA and GDPR principles
- Privacy policies published transparently and reviewed annually
- Written data-processing agreements (DPAs) with key vendors
- Annual privacy-impact reviews to confirm ongoing compliance
Data Security Measures
- Incorporates encryption, access controls, and documented retention schedules
- End-to-end encryption for sensitive communications
- Regular security audits and vulnerability assessments
- Data minimization principles - collecting only essential information
- Secure data destruction procedures for retired information
- Breach notification protocols meeting regulatory requirements
Intellectual Property & Content Policies
Content Ownership & Licensing
- All intellectual property owned by the LLC and licensed to the Foundation through written service agreements
- Artists retain ownership of their work in Creative Arts Gallery
- Licensing tools and watermark protection safeguard original works
- Course instructors maintain ownership of teaching materials
- Platform license allows student access during enrollment periods
- Marketplace sellers retain product/service intellectual property
Protection & Compliance
- Intellectual-property protections extend to all content created or hosted on the platform
- Supported by clear terms of service and licensing provisions
- DMCA-compliant takedown process for copyright infringement
- Educational use provisions for faith-based teaching materials
- Clear attribution requirements for shared and derived content
Volunteer & Helper Policies
Role Clarity & Service Standards
- Clear role descriptions for all volunteer and helper positions
- Required training on ethical boundaries and professional conduct
- Supervision and support systems for all service providers
- Quality standards for all helper services
- Background checks and reference verification
- Insurance requirements for high-risk services
- Continuous improvement based on user feedback
Platform-Only Interactions
- All initial contacts and transactions must occur through platform tools
- Prohibition of off-platform financial exchanges for platform-facilitated services
- Secure communication channels provided for all interactions
- Reporting mechanisms for attempts to move interactions off-platform
- Standardized service agreements and digital payment tracking mitigate risk for all parties
Governance Structure
Redeemed Creative Arts (RCA) functions under a dual-entity governance model aimed at maintaining mission integrity while supporting sustainable growth. The structure separates charitable oversight from commercial activities but connects both through a Christ-centered purpose.
Dual-Entity Governance Model
Nonprofit Foundation
The Redeemed Creative Arts Foundation provides the ethical and fiduciary foundation for the organization. Its board of directors oversees all charitable, educational, and grant-funded programs with clear accountability for financial management and public trust.
For-Profit LLC
Redeemed Creative Arts, LLC serves as the entrepreneurial engine supporting RCA's mission. It manages the digital platform, safeguards proprietary intellectual property, and oversees earned-income operations that ensure long-term financial stability.
Compliance & Reporting
Internal Reviews & Audits
- Quarterly compliance reviews of all platform operations
- Annual independent financial audit once revenue thresholds met
- Regular security and privacy compliance assessments
- Ethical operations review by board compliance committee
- Written cost-sharing and licensing agreements at arm's length
- Compliance with IRS regulations for related-party transactions
Reporting Mechanisms
- Anonymous reporting system for policy violations
- Designated compliance officer for regulatory inquiries
- Whistleblower protection for good-faith reporting
- Transparent resolution process for reported issues
- Consolidated Compliance Calendar tracks all reporting deadlines
- Updated quarterly and verified by Finance & Compliance Administrator
Policy Updates & Acknowledgment
Review & Update Process
- Regular policy reviews help identify new risks and adjust controls
- Annual governance reviews evaluate board participation, diversity, and policy effectiveness
- Privacy policies published transparently and reviewed annually
- Continuous improvement based on user feedback and regulatory changes
Transparency & Communication
- Starting in Year 2, release of Annual Impact and Governance Report
- Public reaffirmation of accountability to funders and faith community
- Progress tracked and reported through structured cadence including quarterly progress summaries
- All results published through annual Community Impact Report and shared directly with funders
Board Governance & Compliance
Nonprofit Board Operations
- Operating under formally adopted bylaws and a conflict-of-interest policy
- Board meets quarterly to review program results, approve budgets, and monitor compliance
- Quorum and voting procedures follow IRS requirements for 501(c)(3) organizations
- Leadership predominantly comprised of Black female and faith-focused individuals
- Directors bring combined expertise in ministry, nonprofit management, technology, and the arts
- Annual board self-evaluations and performance reviews documented each December
LLC Governance
- Governed by a comprehensive Operating Agreement outlining ownership interests and management authority
- All intellectual property owned by the LLC and licensed to the Foundation through written service agreements
- Monthly management meetings monitor key performance indicators
- Major decisions require approval from a majority of members
- Established officer rotation and succession procedures
RCA's comprehensive policies and governance structure ensure a safe, compliant, and faith-aligned environment for all community members. Our commitment to transparency, accountability, and continuous improvement guarantees that every operational aspect supports our mission to foster a thriving, Christ-centered creative economy founded on trust, excellence, and faith-driven collaboration.
